Managing emergencies and disasters in general practice

Module 1 – Prevention and preparedness


Understand local emergency planning and response structures

      1. Understand local emergency planning and response structures

Module 1 – Prevention and preparedness | Understand local emergency planning and response structures

Where possible, emergency and disaster events are initially managed at a local level, escalating to State and Federal levels as required. For this reason, your local Council is a great source of emergency planning and response information and connection.

Become aware of any existing local emergency planning and response structures and plans. Reach out to your local Council, or visit their website, to see what emergency planning and response information and resources they have available.

Login to your local area’s HealthPathways website to access information and resources that support disaster prevention, preparedness, response and recovery.

 


Some PHNs have an abundance of helpful local emergency planning and response resources and information, while others are currently less equipped to assist.

If your local PHN does not have the information you seek, you can access guidance from other PHNs, such as the following, to better understand how other areas manage emergencies and seek inspiration where applicable and helpful:

  • Nepean Blue Mountains PHN:
  • Hunter New England and Central Coast PHN (NSW):
  • South Eastern NSW PHN:
  • Northern Queensland PHN:
  • Brisbane South PHN:
  • Central Queensland, Wide Bay, Sunshine Coast PHN:

A full list of PHNs can be found on the .


PHNs are becoming increasingly involved in disaster preparedness, planning, response and recovery. Most will now have a designated disaster and emergency operations manager or ‘lead’ who is responsible for leading their disaster planning and response work.

Your PHN is a key contact that you should be maintaining communication with, regardless of whether there is a disaster imminent.

To develop and maintain healthy communication with your PHN, contact them to find out:

  • how they plan to communicate with you during an emergency,
  • if they offer any useful emergency communication services (i.e., alert text messages, newsletters) for general practices and other healthcare services,
  • in what ways they can be of assistance to your practice before, during and after an emergency or disaster,
  • how they can help you to localise your emergency planning with local information, experience and if they can facilitate connections with local emergency and community services, and
  • if they can offer information, connections and resources to assist you to support your most ‘at risk’ communities to plan for and recover from disaster events.

All practice team members should be encouraged to participate in any relevant emergency and disaster training opportunities offered by your PHN.

Take action

  • Add a section to your emergency response plan dedicated to ‘Local emergency planning and response structures’.
  • Contact your local council to request that they pass on any existing local emergency planning and response structures. They may also have this information on their website. Take a look through any information you receive. Depending on how complex the information provided is, you could:
    • include a summary of the received information in your emergency response plan, and/or
    • include a note in your emergency response plan detailing where you have filed the received information and how it can be accessed by your team.

Example:

Local emergency planning and response structures

The following information has been sourced from (include the organisation’s name and contact details):
 
 

Date information was received:
 
 

Summary of information provided:
 
 

A complete copy of this guidance material is stored (include information on how the information can be accessed by the practice team):

 
 
  • Contact your local PHN to find out how they can support you before, during and after emergency or disaster events. Use the information found under ‘How your PHN can assist you in a disaster’ to guide your conversations with them.
    • Gather all relevant and helpful information you receive and incorporate it into your emergency response plan as you continue to develop it, and as appropriate.
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